TripWander – Technical Support

If you encounter any issues or have feature suggestions, feel free to contact us.

Frequently Asked Questions (FAQ)

1. Why is my data missing after switching devices?

TripWander is a local-first app. To protect your privacy, data is not uploaded to any server. Before switching devices, please export your trips as a ZIP file and import them on your new device.

2. Do I need to pay again after reinstalling the App?

No. The Pro upgrade is a non-consumable, one-time purchase. As long as you use the same Apple ID, you can restore your purchase for free.

3. Why can’t I find exported images in Photos?

Please ensure that TripWander has photo access enabled in system settings. Exported images are usually saved in the “Recents” album.

4. How do I delete a trip entry?

On the trip detail timeline, swipe left on the corresponding card to reveal the delete option.

Contact Us

If the FAQ does not resolve your issue, please email us at:

843208582@qq.com

We typically respond within 24 hours.